How to Access the Sandbox:
Log into Renterra
Click your profile icon in the top right-hand corner
Select "Open Training Sandbox"
Sign in with your Renterra credentials
Note: Due to the Sandbox refreshing every 24 hours, there may be a slight delay between when you get access to Renterra and having access to the Sandbox.
Sandbox Basics:
The Sandbox resets every night: Each evening, anything you've done in here gets wiped and replaced with a fresh copy of your live account data. Nothing you do in the sandbox carries over, so it's a clean slate every day, and your actual environment is never touched.
Payments are limited: You can still record cash, check, and external credit card payments. But credit cards, ACH, saved payment methods, refunds, deposits, and terminals won't work here.
No messages go out to customers: Emails, texts, push notifications, and voice calls are all disabled, so you can test workflows without accidentally contacting real customers. Verification messages still send.
Third-party integrations are disabled: QuickBooks, Rouse, and public-facing pages. Nothing you do here will sync to any external services.
The Sandbox is a great way to train your team and practice actions in Renterra without worrying about impacting your reporting or accounting. You can return to the Sandbox at any time.
Explore Renterra's Order Features
Creating an Order: In order to add an Order to the system, please follow these steps.
Update Contact or Logistics Info on an Order: Update the point of contact or logistics info on any order, including delivery settings or customer contact details.
Swapping a Contact on an Order: You can swap customers during the Quote stage. This guide covers how to do it and what to do if the Order is already created.
Orders in Renterra: Key Terms and Statuses: To manage orders in Renterra, it's important to understand key terms and processes. This article covers order statuses, the difference between quotes and reservations, and actions like deliveries, check-outs, and more.
Looking for additional help? Get support directly from the Renterra team! Chat with us directly or email us at [email protected].