On the maintenance Kanban board, you can now set the order your team works through open work orders for each staff member, instead of relying only on due dates. Drag a work order up or down in a technician's column to move it in their queue.
Set a Priority on a Work Order
Go to Maintenance and open the Kanban view.
Find the column for the staff member whose tickets you want to prioritize.
Drag a work order card up or down within that column to set its position. Cards above the divider are the prioritized queue, in order — each shows its position number. Cards below the divider stay sorted by end date.
Drop a card below the divider to remove its priority — it moves back into date order.
Drag a card into a different technician's column to reassign it and place it in their queue in one move.
Tip: The board filters by date, but a prioritized work order always stays visible in its technician's column — even when it falls outside the filter, where it's marked with an Outside date range chip. If a work order you want to prioritize isn't showing, switch the date filter to All time, drag it into place, and it'll stay put no matter the filter.
Reorder the Staff Columns
To change the order the staff columns themselves appear in:
Click Rearrange Staff on the Kanban view.
Use the arrows, or drag and drop staff members into the order you'd like.
Click Done.
Note: This order is saved to your browser only — it doesn't change what anyone else on your team sees.
See Priority on the Mobile Maintenance View
On the maintenance list view, staff see their queue in priority order, and each work order shows its position number. The list is read-only for priority — the order is set from the Kanban board.
Good to Know
Only an assigned, open work order can hold a priority. Reassigning or closing a work order clears its spot, and the rest of that person's queue renumbers automatically.
The Unassigned column can't be prioritized — those work orders always stay in date order.
A staff member's queue counts across both the Work Orders and Service Orders tabs, so a single tab may show position 3 without 1 or 2 above it.
Every priority change is recorded in your audit log.
Explore More About Renterra's Maintenance Features
Managing Internal Work Orders and Service Requests: Learn how to create, manage, and close work orders, including who they're assigned to.
Set Up Recurring or Scheduled Maintenance: Automate preventative maintenance with schedules that create work orders based on time, meter, or rental intervals.
Custom Roles in Renterra: Learn how to create custom roles and edit user permissions, including who can reorder maintenance queues.
Looking for additional help? Get support directly from the Renterra team! Chat with us directly or email us at [email protected].