🧑💻 How Access Works
There’s no setup required on your end to enable your customer to have login access. As long as your customer has an email address on file in Renterra, they automatically have access to the portal.
Here’s how login works:
The customer visits your portal login page.
They enter their email.
They receive a one-time login link (valid for 24 hours).
Clicking that link logs them in—no password needed!
🔐 Common Login Questions
“My email isn’t letting me log in.”
That email may not be in the Renterra system. Make sure it matches what’s on file.“My login link expired.”
No problem—just re-enter the email to receive a new link.“I didn’t receive the email.”
Ask them to check spam or confirm the correct email address is being used.
🛠 Don’t Have the Customer Portal Yet?
If you’re a Renterra customer and don’t yet have the Customer Portal, getting started is easy.
Head to the Marketplace in your Renterra dashboard and click Request a Demo. Our team will help you add the portal to your website or storefront with just a few quick steps.
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