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How do I add or modify a charge after the Order is closed?
How do I add or modify a charge after the Order is closed?

Read this article to learn what a credit memo is and how to create one.

Updated over 5 months ago

After closing an Order, you may realize that you want to charge your customer for something more or modifying an existing charge.

Adding a new charge(s)

  1. Navigate to the Closed Order in question

  2. Click "+ Add Custom Line Item"

  3. Select "Issue Credit Memo" in the bottom right hand corner

  4. Select "Submit" in the top right hand corner and an Invoice will automatically be created for the newly added charge(s)

Modifying an existing charge

  1. Navigate to the Closed Order in question

  2. Select "Issue Credit Memo" in the bottom right hand corner

  3. Update the corrected total charge amount for the line item in question

  4. Select "Submit" in the top right hand corner and an Invoice will automatically be created for the newly added charge(s)

Note: When adding the cost, make sure to list the end total price you would like to charge (e.g. if a rental item was Closed at $1,000 and you want to charge an additional $200, make sure to enter $1,200 vs. $200)

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