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What is a Customer's Statement? How do I view and send a Customer their statement? How do I process a payment on a Customer's statement?
What is a Customer's Statement? How do I view and send a Customer their statement? How do I process a payment on a Customer's statement?
Updated over 6 months ago

What is a Customer's Statement?

Customer statements in Renterra provide a comprehensive view of all "Unpaid" invoices on a specific customer's account. This feature allows you to easily view, send, and process payments against statements. In this article, we will guide you through the steps to view and process a customer statement.

Viewing a Customer's Statement

To view a customer's statement, follow these simple steps:

1. Navigate to the individual customer page for the customer in question.

2. Select the 3 dots icon in the top-right portion of the page

2. Click on the "Invoice Statement" button from the dropdown menu

Sending a Customer's Statement

To send a customer their statement and process a payment against it, follow these steps:

1. Once you have a customer's statement open, you can print or send the statement using the buttons at the top of the page.

2. If you choose to "Send" the statement, a PDF of the statement will be sent to the email address on file for that customer.

Processing a Payment Against a Customer's Statement

To process a payment against a customer's statement, follow these steps:

1. Open the customer's statement and click on the "Process Payment" button.

2. Select the correct payment method and click the "Process Payment" button.

Congratulations! You have successfully viewed and processed a customer's statement in Renterra. If you have any further questions or need assistance, please don't hesitate to reach out to our support team.

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