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Collecting and Refunding Deposits
Collecting and Refunding Deposits

Collect a deposit, apply a deposit, or refund a deposit directly within Renterra.

Updated over 3 months ago

Deposit: Collected sum of money that is collected upfront as a financial commitment to the rental or sale. In Renterra, a deposit can be applied to an Invoice or can later be refunded to the customer.


How do I create a Deposit?

  1. Under an Order, scroll below Billing Summary.

  2. Click "Collect Deposit."

  3. Type in the Deposit Amount in the box.

  4. Select Payment Method using the drop down.

  5. Process the Payment Deposit.

How do I request a Deposit from a Customer?

  1. Follow Steps 1-3 in the above section.

  2. Click "Send Link" In the top right hand corner.

  3. Email or text the link.

How do I apply a deposit to an Invoice?

You can apply a deposit at the time an invoice is created or you can apply it to an invoice at a later time.

When Creating an Invoice

  1. Press "Create an Invoice or Refund".

  2. Under Options, Select "Apply Deposit" and "Create the Invoice"

After the Invoice is Created

  1. Go into the Invoice

  2. Press the three dots in the top right hand corner.

  3. Select "Use Deposit."

  4. Click "Confirm."

How do I refund a deposit?

  1. Make sure that everything on the Order is invoiced for and that the Deposit has not been applied.

  2. Underneath the Billing Summary, press "Refund Deposits."

  3. Confirm the refund and press "Complete."

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